RETURN POLICY | Midlothian Music

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Return Policy for Merchandise Shipped to Customers from Midlothian Music

If you are not satisfied with a product shipped to you from Midlothian Music and wish to return it, you must notify us immediately (and no later than 7 days after receipt) and obtain a return authorization number.  

The item needs to be returned in its original packaging with all wrapping, manuals and accessories that it came with and it MUST BE IN THE EXACT CONDITION AS RECEIVED. 

All string instruments must not have any pick scratches or cosmetic blemishes.  Should a product be returned in a condition other than that in which it was shipped, the return may be refused  or a restocking fee applied prior to any refund being issued. 

Midlothian Music goes out of its way to ensure that the merchandise shipped to you is exactly what you want and that it is in good condition.  Customers returning items shipped Freight Free will be required to pay both original and return shipping costs.

Rev.  1/2015